The knowledge management system makes it easy to keep information up to date, saves employees’ time searching for the necessary information, and offers an opportunity to respond to requests as completely and promptly as possible. Prompt provision of complete and reliable information enables to maintain a high level of employee and customer loyalty.
The knowledge management system enables to keep product cards and service descriptions, marketing presentations, regulations and instructions, reports and documents of various teams and departments up to date. And thanks to the fast search system, any employee will be able to obtain reliable information in the shortest possible time.
The knowledge management system includes the capability to integrate with various systems and support for chat-bots, which enables all possible communication channels that are convenient for customers.