Client service
Every year we close more than 3,000 requests of varied complexity
Year by year, 99% of companies remain supported
A team of certified technical specialists in Kazakhstan, Azerbaijan and other countries
120+ customers supported in CIS countries
25+ products supported
DIS Group customer service
This is a comprehensive and systematic approach. An audit, expert recommendations, a customer’s project-specific team, effective communications, close interaction with the customer’s technical services and the business as a whole enables to provide high-quality services and have a profound impact on the final result.
Includes an optimal set of software maintenance services, provides support in its operation and consultations on working with the solution already implemented.
- Correct bugs through configuration
- Release a bug fix
- Install software updates
- Ensure warranty software support
It is a service that enables to form the main areas of support which needed to be performed when operating the software and working with your solution that has already been implemented.
- Set up product-based solutions
- Audit the solution
- Manage the software configuration
- Develop documentation
- Manage the information security
- Provide a dedicated service manager
It is a full-fledged, formalized process associated with adding, changing functions and components or system configuration settings that require long-term and labor-intensive changes, including the estimation of design cost and timing, development, testing, as well as the development of related documentation.
- Change management
- Configuration management
- Release
* Each of the areas can be used either as a separate service or combined with others, or partially include tasks from different areas based on the main task.
Benefits of DIS Group extended technical support
Conducting strategic sessions to exchange successful experience in project implementation (best practices) applicable in work. Capability to discuss current issues related to operation and development of software products. Training and certification from vendors.
Conducting strategic sessions to exchange successful experience in project implementation (best practices) applicable in work. Capability to discuss current issues related to operation and development of software products. Training and certification from vendors
* Each of the areas can be used either as a separate service or combined with others, or partially include tasks from different areas based on the main task.
Choose the optimal level of technical support
Feedbacks
The capability to contact DIS Group technical support 24 hours a day, 7 days a week is of great importance for Alfa Bank, because our systems must operate efficiently around the clock to meet business requirements. The company’s specialists have very high expertise. They cope with even non-standard problems quickly and efficiently. And wherever the problem requires an immediate solution, Informatica vendor experts can quickly provide Hot Fix (a quick troubleshooting tool), organize a web conference and provide additional consultation.
